Case studies

We provide some brilliant local businesses with their IT and telecommunications services. Here’s a selection of some of our recent work!

AmSpec Logo

We provide: 24/7/365 IT support, telephone system, phone lines & broadband, WiFi, CCTV system, custom software development

AmSpec is a first class testing, inspection and certification operation based in the heart of the Haven Waterway. We began working together during the build of their state-of-the-art facility in 2019 and were heavily involved in the initial IT specification and fit-out. We provided a fully working telephone system in record time (2 hours from point of order!) and have since taken on responsibility for AmSpec’s ongoing IT support and communications requirements, in addition to providing custom software development and more.

We provide: Multi-site telephone system, phone lines & broadband, CCTV system, custom attendance & timekeeping system

Dale Sailing needed a telephone system to support their ambitious growth plans. We replaced their ageing handsets and system with a high capacity VoIP solution which offers call reporting and resilient failover. Now, changes can be made instantly and we’ve been able to bring their watersports centre in Dale onto the same platform to facilitate free call transfers between sites. We’ve subsequently installed a comprehensive HD CCTV system across numerous sites and have custom developed an employee timeclock system too! We love working with Dale Sailing and they told us ‘We went to numerous other companies and you were by far the most professional!’

We provide: Multi-site telephone system, phone lines & broadband

The team at Vincent Davies contacted us for advice after finding that their incumbent telephone system was almost out of support. It was also difficult to obtain new handsets and, with over 40 cordless phones in constant use across the department store, this was becoming a challenge. We were delighted to be selected to replace the system following a competitive process. We introduced VoIP lines and a new hybrid cloud/on premises solution to ensure that calls can be made and received regardless of internet connectivity. A multi-cell Gigaset DECT solution ensures that staff can use their phones across the store while desk-based staff use Snom technology.

We provide: Multi-site telephone system with advanced statistics and queue management solution

For Edukey, we’ve installed a substantial network for voice and data across numerous adjacent buildings. We’ve successfully migrated Edukey to a cloud-based VoIP system (overnight with no service disruption) and it now supports over 40 users across numerous locations in the UK and abroad. We’ve also implemented a web-based graphical application where reception staff can see the live-time status of the whole team, which makes it far easier to field calls quickly and effectively. We’re the one-stop-shop for Edukey’s telephony needs and our entire team has a deep understanding of the changing needs of the business.

We provide: Telephone system, phone lines & broadband

Having used Mobad in Haverfordwest for our printing and vehicle branding services for several years, we understand how important high-quality services are to the team. Sadly, Mobad had been let down by BT on a number of occasions with a series of service and billing issues remaining unresolved. This left them with a telephone system which did not function as required and important client calls would break up and often drop completely. For a company which prides itself on only providing the best results to customers, this was a huge problem. Our system has solved all of these problems and, as a bonus, they’re now paying 1/3 of what they were with BT!

We provide: Multi-brand telephone system, phone lines & broadband, caravan park WiFi solution

We replaced an ageing Meraki Wi-Fi system at Broad Haven in time for the new season. Guests were complaining that their Wi-Fi was running slowly, whilst the park was paying over the odds for hardware licensing and an outdated profit share arrangement – not to mention that the support company were less than forthcoming with solutions to the speed issue. We worked closely with the management to design and implement a replacement network. Our solution delivered over and above what we promised it would. We’ve subsequently installed a new telephone system and taken over all phone lines and broadband connections for the company.

We provide: International telephone system, phone lines & broadband, CCTV

Grainger Tubolt’s old Nortel telephone system was becoming constrictive and inefficient with calls going to the wrong person and no ability to expand the system beyond its very basic features. We provided a new VoIP system which has grown substantially and has features such as call queueing, recording, remote offices, home workers and fax-to-email to name just a few, helping to save thousands of pounds. Changes can be made quickly and resilient call routing between global sites means that customers can always get through – whatever the weather. We also handle the telecoms for Interclamp’s users in Australia and the Phillippines. In addition to this, we have installed comprehensive high definition CCTV systems across numerous sites to ensure staff welfare and security.

We provide: Telephone system with on-call engineer facility, phone lines & broadband

When Shelley at Rice Plumbing & Heating phoned to ask what we could do about her phone line woes, we were only too pleased to help out. We moved Rice Plumbing & Heating from a single-line, poor quality domestic system to a state-of-the-art, multi-channel VoIP platform. The business is expanding and we’ve been able to increase the size of their phone system with ease on several occasions. We’ve worked with Luke and Shelley ever since, and have set up features such as ‘on call engineer’ mode and an out-of-hours voicemail facility. The team can now effectively transfer calls between one another to aid them in giving fantastic customer service!

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