We rarely receive complaints.
All of our team are well-versed in providing excellent customer service to all of our clients, from home-based owner-operator businesses or the larger, multinational companies we also work with. If something goes wrong, we take it personally and will do everything in our power to put things right.
The fastest way to make a formal complaint is to e-mail email@example.com the full details of the issue. We can also accept a written complaint in writing (West Wales Systems, Bridge Innovation Centre, Pembroke Dock, SA72 6UN) or, if you would prefer, over the phone (01437 700701). If making a complaint over the phone, please ensure you tell our team member that you want to make a formal complaint.
All complaints are handled personally by the Managing Director and will receive an initial phone call or written response within 10 working days. Our primary aim is to make you happy again and we'll do whatever it takes to make that a reality.
We are currently in the process of joining an Ombudsman Service for Alternative Dispute Resolution (ADR). When our membership is confirmed, further details will appear here regarding the next steps you can take if you are unhappy with a complaint resolution.
What about compliments?
If you'd like to give good feedback about our customer service, or about a particular individual, we'd love to hear from you. All positive feedback is also reviewed by the MD and our team members are always delighted to hear when they've made somebody's day. You can contact us with a compliment using the methods listed above, or by leaving us a Google review.