IT Services

IT Support

Proactive IT to help your business flourish

Based in Haverfordwest, our organised and friendly IT support team can empower you to achieve your business goals. We proactively monitor and fix issues before they become a show-stopper, leaving you the time and freedom to do things that truly make an impact on the bottom line.

Speak to an IT specialist

We’re trusted to keep IT systems running in organisations of all shapes and sizes – from small hospitality businesses with a couple of computers to large, multi-site companies with complicated networks and numerous servers. We can act as your internal IT department, handling questions and issues directly with users to reduce double-handling and ensuring that your systems work flawlessly throughout the day.

Our IT services are broad and can be completely customised to your needs. We’ll work with you to fully understand your challenges and goals before suggesting a package and service level to completely fit the bill. We’re also able to provide 24/7/365 support to those that need it!

What can we offer?

Our IT services offering is completely customisable. Following an initial discovery call or meeting, we’ll discuss your requirements and will put together a tailor-made solution to best suit your needs. Our services include, but are not limited to:

Full IT helpdesk
End-user or internal IT support from our friendly and knowledgeable team – available remotely or on-site if required. If you have one of our phone systems, getting IT help is as simple as dialing 123!

Best-in-class antivirus & threat detection
We work with the world’s leading IT security companies to provide a secure and effective protection solution. Anti-malware, antivirus and anti-encryption services powered by AI and machine learning help to keep your endpoints safe – even from brand new threats.

Comprehensive backup & business continuity
When disaster strikes, our cloud backup solutions can get you back up & running in no time. Restore a whole machine, a few folders or even a single file from the cloud or even get the ‘last known good’ version of a machine running on a VM in a matter of minutes.

24/7/365 proactive monitoring
Our remote monitoring & management solution means we can keep an eye on your systems at all times, reacting quickly to any issues and preventing small problems from becoming much larger catastrophes with remote fault remediation.

Managed patching
We keep on top of Windows updates so you don’t have to. We fully test all updates before applying them to your workstations, reserving the ability to instantly roll-back any problematic patches with the click of a button.

E-mail security
Benefit from industry-leading defence mechanisms against phishing, malware, CEO fraud and spam through use of our AI-based threat intelligence solution. We filter out ransomware and viruses before they even hit your inbox.

IT project management
Our experienced project managers can oversee the specification, procurement and installation of new ICT and networking hardware on behalf of, or in conjunction with, your own internal IT resource.

…and so much more!
We’ll work with you to design an outsourced IT solution that fits your business like a glove. We’ll be your complete IT partner!

Why choose West Wales Systems?

Engineer working in Comms Cabinet

We’re the go-to IT company for some of the biggest (and smallest) organisations in West Wales. We’ll design a completely bespoke solution for your business, expertly crafted by our in-house technical specialists to help you meet your business goals. We’ll take the time and effort to fully understand your requirements and will provide a service which empowers your team to make the best use of technology.

We’ll become your complete IT partner, looking after you as your needs develop and ensuring that your IT systems help you go about business efficiently and reliably.

We offer cost-effective solutions with a fixed-price guarantee and no long contracts. We’ve retained¬†98% of our customers over the past 5 years – a record we’re extremely proud of!

Arrange a free IT strategy call

Our experts are ready to help your business:

  • Increase efficiency
  • Improve customer service
  • Reduce abandoned (non-answered) calls
  • Decrease caller waiting times
  • Enhance staff productivity

… and more, with a bespoke telephone system designed exclusively for your business. We use the latest technology and offer transparent pricing with no hidden charges – chat with one of our friendly team today.