Legal stuff
Even us IT people need legalese from time to time.
To sum up our approach – we promise to do our best to deliver an outstanding service to you and you promise a few things in return.
For the nitty-gritty, please refer to our policies below.
Privacy policy
Includes:
- How we’ll collect your information
- How we’ll use your information
- How we’ll look after your information
- Email T&Cs
- Disclaimer for links to external sites
- Use of Cookies & statistical analysis
Terms of service
This is a very important document which applies to every interaction you have with us. It includes:
- Minimum commitment terms
- How to terminate your agreement with us
- How we handle the proposal and sales process
- What happens when you place an order
- Pricing
- Claims, liability disclaimers and force majeure
Managed service agreement
This document comes into force if you engage us to provide services on a recurring basis. Including:
- Commitment terms
- What is and isn’t covered
- How to escalate matters
- Our responsibilities and SLAs
- Your responsibilities and how to requrest support
- Approved software and hardware
Recommended technology platform
Based on our technical experience, our recommendations for hardware and software which will give you a great platform to operate your business from. Including:
- Core network infrastructure
- Workstations & laptops
- Software
- Printers
- Peripherals and Servers/data centres
