Service status.
In the unlikely event that something should go wrong with one of our services, we'll provide regular updates on this page.
If you spot a problem that isn't listed here, please contact us and we'll look into it straight away.
We're experiencing some service issues.
22/11/2021 10:15
We are currently investigating an issue with our VoIP systems. Some clients may be unable to make or receive calls at this time.
Our engineers are working on this as a matter of urgency. Further updates will be provided on this page as soon as possible.
Our phone lines are currently very busy. If you wish to contact us, please e-mail [email protected] for the fastest response.
22/11/2021 10:15
We are currently investigating an issue with our VoIP systems. Some clients may be unable to make or receive calls at this time.
Our engineers are working on this as a matter of urgency. Further updates will be provided on this page as soon as possible.
Our phone lines are currently very busy. If you wish to contact us, please e-mail [email protected] for the fastest response.
Issue resolved
22/11/2021 10:25
The previously reported issue with our VoIP service has now been resolved. Our apologies for any inconvenience.
22/11/2021 10:25
The previously reported issue with our VoIP service has now been resolved. Our apologies for any inconvenience.
There are currently no known service issues.
This page will be updated regularly during a service affecting issue. All systems are currently operational.
If you experience a problem, please contact us via the following means:
E-mail: [email protected]
Telephone: 01437 700701
This page will be updated regularly during a service affecting issue. All systems are currently operational.
If you experience a problem, please contact us via the following means:
E-mail: [email protected]
Telephone: 01437 700701
Upcoming maintenance
We conduct regular preventative maintenance on our VoIP systems to make sure that they're in tip-top condition at all times. We have a regular maintenance window of 7am-9am on Saturdays and Sundays, which is when we apply updates and reboot servers if necessary.
We have many backup systems in place and never reboot servers with calls in progress, so this maintenance shouldn't be noticable.
We update our support and business management system (Halo) every Friday after 6pm, so you might not be able to log into the Self-Service Portal between 6pm and 6.30pm.
We conduct regular preventative maintenance on our VoIP systems to make sure that they're in tip-top condition at all times. We have a regular maintenance window of 7am-9am on Saturdays and Sundays, which is when we apply updates and reboot servers if necessary.
We have many backup systems in place and never reboot servers with calls in progress, so this maintenance shouldn't be noticable.
We update our support and business management system (Halo) every Friday after 6pm, so you might not be able to log into the Self-Service Portal between 6pm and 6.30pm.