Service Status
There are currently no known service issues.
This page will be updated regularly during a service affecting issue. All systems are currently operational.
If you experience a problem, please contact us via the following means:
E-mail: [email protected]
Telephone: 01437 700701
This page will be updated regularly during a service affecting issue. All systems are currently operational.
If you experience a problem, please contact us via the following means:
E-mail: [email protected]
Telephone: 01437 700701
Service outage
14/05/2021 16:23:00
Service has now been restored.
14/05/2021 16:15:00
Thank you for your patience. We expect this issue to be resolved within 10-15 minutes.
14/05/2021 16:05:00
The issue is still ongoing. We are actively chasing our data centre partners and will provide you with an update as soon as we have one.
14/05/2021 15:40:00
We apologise for the continued delay. The root cause has been traced to a network issue affecting a group of servers at a data centre in London. We have raised an emergency ticket with the data centre provider and they assure us that they are looking into this urgently and will have more updates shortly. This is affecting many different telecoms providers, such as ourselves, and we appreciate your continued patience.
We are able to divert incoming calls for some customers to a mobile or alternative location (we have access to come, but not all, of our control panels). If you wish for us to do this, please submit this request via email to [email protected] and, if possible, we will act upon it shortly.
14/05/2021 15:25:00
Engineers are working on the issue and hope to have a resolution shortly.
14/05/2021 15:00:00
We are experiencing a partial outage of some telecoms services due to a server crash in a London data centre. We are diverting calls to another server and expect service to be restored shortly.
E-mail: [email protected]
14/05/2021 16:23:00
Service has now been restored.
14/05/2021 16:15:00
Thank you for your patience. We expect this issue to be resolved within 10-15 minutes.
14/05/2021 16:05:00
The issue is still ongoing. We are actively chasing our data centre partners and will provide you with an update as soon as we have one.
14/05/2021 15:40:00
We apologise for the continued delay. The root cause has been traced to a network issue affecting a group of servers at a data centre in London. We have raised an emergency ticket with the data centre provider and they assure us that they are looking into this urgently and will have more updates shortly. This is affecting many different telecoms providers, such as ourselves, and we appreciate your continued patience.
We are able to divert incoming calls for some customers to a mobile or alternative location (we have access to come, but not all, of our control panels). If you wish for us to do this, please submit this request via email to [email protected] and, if possible, we will act upon it shortly.
14/05/2021 15:25:00
Engineers are working on the issue and hope to have a resolution shortly.
14/05/2021 15:00:00
We are experiencing a partial outage of some telecoms services due to a server crash in a London data centre. We are diverting calls to another server and expect service to be restored shortly.
E-mail: [email protected]