Service status.
In the unlikely event that something should go wrong with one of our services, we'll provide regular updates on this page.
If you spot a problem that isn't listed here, please contact us and we'll look into it straight away.
Power cut - 20/02/2022
The telephone exchange in Pembroke Dock is currently affected by a power cut. This is affecting clients in and around the London Road/Cleddau Bridge area, including those at Pembrokeshire Science & Technology Park. Further informatio is available here.
We're experiencing some service issues.
17/05/2022 03:00
We are currently investigating a service outage with some of our systems. Some clients might be unable to make or receive VoIP calls at this time, and some custom business software might be unavailable.
Services are in the process of being restored and the best possible engineers are working on the matter as quickly and dilligently as they can. We'll provide a further update here as soon as we have more information.
17/05/2022 03:00
We are currently investigating a service outage with some of our systems. Some clients might be unable to make or receive VoIP calls at this time, and some custom business software might be unavailable.
Services are in the process of being restored and the best possible engineers are working on the matter as quickly and dilligently as they can. We'll provide a further update here as soon as we have more information.
Issue resolved
09/05/2022 15:56
We apologise for a very brief issue this afternoon with our VoIP and Data services, which has now been resolved. Our apologies for any inconvenience.
09/05/2022 15:56
We apologise for a very brief issue this afternoon with our VoIP and Data services, which has now been resolved. Our apologies for any inconvenience.
There are currently no known service issues.
This page will be updated regularly during a service affecting issue. All systems are currently operational.
If you experience a problem, please contact us via the following means:
E-mail: [email protected]
Telephone: 01437 700701
This page will be updated regularly during a service affecting issue. All systems are currently operational.
If you experience a problem, please contact us via the following means:
E-mail: [email protected]
Telephone: 01437 700701
Upcoming maintenance
We conduct regular preventative maintenance on our VoIP systems to make sure that they're in tip-top condition at all times. We have a regular maintenance window of 7am-9am on Saturdays and Sundays, which is when we apply updates and reboot servers if necessary.
We have many backup systems in place and never reboot servers with calls in progress, so this maintenance shouldn't be noticable.
We update our support and business management system (Halo) every Friday after 6pm, so you might not be able to log into the Self-Service Portal between 6pm and 6.30pm.
We conduct regular preventative maintenance on our VoIP systems to make sure that they're in tip-top condition at all times. We have a regular maintenance window of 7am-9am on Saturdays and Sundays, which is when we apply updates and reboot servers if necessary.
We have many backup systems in place and never reboot servers with calls in progress, so this maintenance shouldn't be noticable.
We update our support and business management system (Halo) every Friday after 6pm, so you might not be able to log into the Self-Service Portal between 6pm and 6.30pm.
