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A telephone system from West Wales Systems will be an effective and welcome communications solution for your business.

No matter how good you are at what you do – how happy your customers are, or solid your reputation – if you are regularly unreachable, you will lose out! We’re waging war on the ‘engaged tone’ and can help make sure your customers are never left wondering whether you care about them or not.


Our Cloud VoIP system is an entry-level solution designed with smaller businesses and home workers in mind. 

Suitable for up to around 10 users, this system comes with all of the essentials such as call transfer, music on hold, voicemail-to-email and ring groups.

Hosted systems are fully functioning, feature-packed telephone systems which are not physically situated on your premises.

Minimal installation and upfront costs, flexible deployment options and worldwide service make a hosted system perfect for all different shapes and sizes.

A more traditional approach – a physical ‘box’ installed on your premises which handles your telecommunications.

Full-featured communications systems including call recording, queueing and unified integration options for businesses serious about success.

Can't work out which is best?

Call us today and we'll talk through your options, book a free site survey and show you the way forward.

CALL US NOW ON 01437 700701

So what can we do for you?

The simple answer is 'almost anything'

We'll custom-design your new phone system to do exactly what you need it to do. We’re Pembrokeshire-based installers of telecom solutions for businesses both locally and in Carmarthenshire, with existing customers in Haverfordwest, Pembroke Dock, Llandeilo, Ammanford and Newport to name but a few. Here are some of the things our systems can do:

HD Calling

Crystal clear quality through the use of advanced VoIP systems.

Call Queueing

Route and handle calls effectively using queues.


Our systems take voicemail messages and e-mail them to you.


Interface with paging systems & announce from your phone.

Free Internal Calls

Calls between colleagues can be made for free

Time-based Routing

Route calls differently outside of office hours


Have several people all on the same phone call


Handle calls globally, or from international destinations

Reporting & Metrics

Gain insight into your callers and predict demand

IVR Menus

Filter callers based on their selection

Premium Rate Blocking

Block calls to premium and international numbers

...and so much more!

All of our systems are completely flexible!